Cable Box or TV
If you experience:
1) Picture and no sound
2) Sound and no picture
3) Frozen or jagged picture
4) Your channel up/down or GUIDE doesn't work
All you need to do is to:
1) Unplug the cable box from the AC outlet or from the back of the cable box, whichever is easier.
2) Wait 20 seconds and then plug it back in.
3) Wait a 5-10 minutes for the box to reboot. Make sure that the box is turned on and then try using the TV again.
Your problems should be solved!
Computer or iPads/tablets
If you experience:
1) No Internet service on your computer or wired/wireless devices that are connected to the network.
All you need to do is:
1) Unplug your modem and router from the AC outlets.
2) Plug your modem back into the AC outlet and wait until it comes back on (you will typically see solid lights across the front of it...give it 2-3 minutes).
3) Plug your router back into the AC outlet and wait until it comes back on (you will typically see solid lights across the front of it...give it 2-3 minutes).
4) Attempt using the Internet again. If you still can't connect, repeat steps 1-3.
5) If you still can't connect, call your Internet provider (typically ATT, Cox or Time Warner) and ask if there are any outages in your area.
Streaming Devices providing Netflix, Amazon, etc. NOTE: This may be an AppleTV, Roku or the TV itself
If you experience:
1) Picture and no sound
2) Sound and no picture
3) Frozen or jagged picture
4) Your apps won't load
All you need to do is to:
1) Unplug the offending device from the power. Make sure you pull out the power plug and not any other cables.
2) Wait 20 seconds and then plug it back in.
3) Once it reboots, try the app or device again.
Your problems should be solved!
You are now storm AND heat savvy! These problems typically arise with any changes in weather. If your systems still aren't working, give us a call and Aire Theater Designs will be glad to help.
P.S. Remember your BOB! This makes the process of power-cycling the devices like illustrated above simple and straightforward. See links below.
https://www.airetheaterdesigns.com/blog/item/236-audio-video-troubleshooting-and-help-with-netflix
https://www.youtube.com/watch?v=E43rxqwlun4
San Diego home technology experts Aire Theater Designs proudly serves all of San Diego County especially the communities and cities of Central San Diego County which includes Rolando, SDSU, Darnall, Cerritos, Del Cerro, Allied Gardens, Talmadge, Kensington, Hillcrest, Mission Valley, Fashion Valley, La Mesa, Lake Murray, Friars, North Park, Balboa Park, Clairemont, Kearny Mesa, Mission Bay, Mission Beach, Pacific Beach, Ocean Beach, Imperial Beach, Pt Loma and Downtown San Diego. We also gladly serve those in North San Diego County which includes Carlsbad, San Marcos, Vista, Elfin Forest, Oceanside, Escondido, Encinitas, Cardiff by the Sea, Solana Beach, Del Mar, Rancho Santa Fe, 4S Ranch, Santaluz, La Jolla, Poway, and Rancho Bernardo. Wildomar, Temecula, Murrieta, Blossom Valley, Alpine, Del Dios and Bing Crosby...we're here.